ExpressVPN Review

5
2631
Express VPN review

If you’ve ever looked into VPNs you’ll have noticed that almost all signs point to ExpressVPN. The jewel in the VPN industry’s crown, ExpressVPN is the only VPN service provider to pair deep encryption with a privately owned fibre optic network. If you’re an Australian looking for a VPN to match your 100 NBN plan, then ExpressVPN is your best bet.

Boasting an ultra-fast fibre internet connection, cross-platform support and an entire suite of additional services, ExpressVPN offers a world-class encryption experience that also bypasses traffic logging and accepts a myriad of payment methods, even BitCoin.

visit: ExpressVPN

Pricing and Plans

You’ll find three different pricing tiers for ExpressVPN’s service depending on the length of time you wish to keep your VPN subscription.

1 Month price:

  • US$12.95 per month
  • Billed once every month.
  • 30 day money back guarantee.

6 Months price:

  • US$9.99 per month.
  • Billed $59.95 every 6 months.
  • 30 day money back guarantee.

12 Months price:

  • US$8.32 per month.
  • Billed $99.95 every 12 months.
  • 30 day money back guarantee.
  • This price represents a 35% saving over the standard Monthly price.

Express VPN - Prices an Plans - June 2017

visit: ExpressVPN

Network Speed

One of the first things you’ll notice about ExpressVPN is the fact that it’s blazing fast. Boasting an entire global fibre optic network means that Australian users will happily notice that their NBN speeds aren’t slowed down by rerouting their web traffic through ExpressVPN. This is one of the main reasons for ExpressVPN being a little more expensive than its competition – the maintenance and upkeep of entirely privately owned fibre network and server array.

A major perk of ExpressVPN’s service is that data speed and allowance are both unlimited. This means that users will have access to these amazing fibre speeds without having to worry about slowdowns or data caps. Stream video, music and download games or files until your heart’s content.

We found ExpressVPN to be very open and confident with the speeds their service offers. In fact, they offer a Speed Test function that allows users to share their own speeds to keep the service honest. This speed sharing function is available on Windows, Mac, and Android.

To get started, simply select ‘Speed Test’ from the dropdown:

ExpressVPN - speed test - 1

The tool will then automatically detect your current location (or you can manually select it yourself via the ‘Location Picker’ function).

The next step is to simply kick off the test:

ExpressVPN - speed test - step 2

Once the test has completed, a detailed results set will be returned, with information about: Speed Index, Latency, and Download Speed.

ExpressVPN - speed test - step 3

We also really liked the (small but useful !) feature that allows users to keep track of their favorite/fastest server locations, by marking it with a Gold Star icon (see right hand column in image above).

visit: ExpressVPN

Server Locations

Something users might find is that ExpressVPN’s server count is a little smaller than most competitors with just over 2,000. Though, speed tests out of Australia show that these servers are consistently faster than almost every other VPN provider.

ExpressVPN - server locations

Late last year ExpressVPN announced that they had deployed new servers in Perth and Brisbane. This is further evidence of their commitment to improving and extending their server and access capabilities for Australian customers.

VPN Protocol Support

The average user won’t need to know too much about the VPN protocols nor will they need to change anything from the default as ExpressVPN automatically selects which protocol for each user.

Though, if you do wish to change or know which protocol you’re using then you’ll be glad to know that ExpressVPN also offers support for all leading VPN protocols – for those that like to get under the hood and tinker with their VPN connection:

  • OpenVPN with UDP
  • OpenVPN with TCP
  • SSTP
  • L2TP/IPsec
  • PPTP
visit: ExpressVPN

Logging Policy

ExpressVPN seeks to make it clear that they are first and foremost a privacy company, which means that customer internet privacy is their prime concern. We found it very encouraging that they are also very upfront in regards to what information they do and don’t collect from their customers using their VPN service.

Items Logged:

  • Date of connection to the VPN service
  • Choice of VPN Server location
  • Total amount of data transferred per day

ExpressVPN explains that this information is only logged for admin purposes and to monitor usage across their own network of servers, and to allocate network resources accordingly. They have stated to us that they do not monitor or log any personally identifiable information such as IP address or the time stamp of which a user connects.

Items NOT Logged:

  • Browsing history
  • Traffic destination
  • Data content
  • DNS queries
  • Your original IP address that you connect from
  • Your outgoing IP address (i.e. the ExpressVPN IP assigned to you once connected)

Australians concerned about the governments new internet monitoring policies will be glad to know that ExpressVPN is very adamant about recording as little as possible about their users. Their DNS servers even utilise ‘zero-knowledge’ functionality meaning that they do not log user DNS queries in any way.

visit: ExpressVPN

Customer Service

ExpressVPN offer the standard modes of customer support for their clients. At present, these include:

  • Contact Form (average response time: a few hours)
  • Live Chat (instant response) – 24/7
  • Direct Email (average response time: a few hours)

We put them to the test on these response time claims for Australians. We have tested them on their Live Chat response times and found them to be excellent:

ExpressVPN - chat window

Once we initiated the Live Chat session, we were immediately greeted by a real life person. We were indeed very impressed with their response times. However, we were even more impressed with the informed and intelligent answers that they were able to provide to a couple of basic, yet reasonably technical, questions that we threw at them.

For those that like to be as self sufficient as possible, we found their VPN Setup Tutorials section on their website to be quite comprehensive too.

ExpressVPN - setup guides

There’s a good selection of documentation across most computer and technology hardware including Windows, macOS, Android, iOS, Routers, Linux, Gaming Consoles, Routers, Smart TV’s to name a few. The documentation is presented in a clear and concise manner with simple steps and images to help get users up and running quickly. Additionally, many of the more popular setup guides included an embedded video tutorial for those that prefer this method.

visit: ExpressVPN

Supported Devices

Since most of us use a multitude of devices each day to access the internet and consume content, it’s great to know that ExpressVPN supports a number of platforms and devices. Experiences on all of these devices are extremely similar too, so you won’t need to worry about re-learning everything if you want to use another device.

ExpressVPN offers a great selection of apps specifically designed to work with your device of choice. Their current list of supported devices includes:

  • Windows
  • Mac
  • Android
  • iPhone
  • iPad
  • iOS
  • Routers
  • Linux
  • Blackberry

ExpressVPN - supported devices

<update: June 2017>
ExpressVPN have also released their browser-only apps:

  • Chrome Browser Extension
  • Firefox Browser Extension

Both of these extensions are extremely useful and allow users to use the internet securely on public Wi-Fi hotspots. Furthermore, they will protect sensitive information from your ISP, third parties, hackers, and malicious websites. These allow users to hide their IP address and location from the websites they’re surfing. And also importantly, it allows user to access content blocked by firewalls, filters, or censorship.

Company Location

ExpressVPN is based in the British Virgin Islands (BVI).

While some people might incorrectly assume it is subject to the same laws and regulations as Britain, the BVI are in fact a self-governing group of islands located in the Caribbean, who’s citizens elect their own independent judiciary, national police force, and code of laws.

Unlike Britain, the BVI are NOT a signatory to the notorious “14 Eyes” group – which refers to the collection of 14 countries (Britain included) that share military and counter-terrorism information.

The BVI does NOT share any information with any 14 Eyes country.

In our opinion, being a British Virgin Islands based company is a crucially important fact for those VPN users that are serious about internet security and maintaining online anonymity, especially Australians looking to bypass newly implemented encryption and data laws.

visit: ExpressVPN

Pros

  • Professional and reliable service.
  • 30-day money-back guarantee.
  • Unlimited bandwidth.
  • Unlimited speed.
  • Zero Logging of network traffic.
  • Servers in more than 145 different countries.
  • Apps for a wide range of supported devices.
  • Supports up to three simultaneous connections

Cons

  • Not much at all.

Conclusion

ExpressVPN is arguably the VPN industry’s global leader down to the fact that they own an entire network of fibre optic cabling along with thousands of private servers in almost any country you can think of.

An extensive range of apps, military-grade encryption, high-speed browsing and unlimited data allowance and bandwidth make the service perfect for literally anyone looking to subscribe to a VPN service.

Lastly, we found ExpressVPN’s network speed to be excellent when compared to their competitors. And for those who place a high value on their online anonymity, then zero logging of network traffic is an obvious must-have. For these reasons alone, we have no hesitation in recommending ExpressVPN to our readers.

If you’re ready to upgrade your internet experience, click on the link below to go to their website and signup.

visit: ExpressVPN

5 COMMENTS

  1. I’ve been holidaying in China for last few weeks and have had no trouble with ExpressVPN. Works for me. Very happy indeed.

  2. I’ve tried a few different VPN providers for unblocking Netflix USA, but have had most success with expressvpn. Netflix access did stop working for a while earlier this year, but I contacted support, and they replied pretty quickly that the issue had been resolved.

  3. Installed this on all my devices and it’s been flawless. The bandwidth is great and their pricing tiers are heaps lower than their competitors, especially for the service offering. I normally don’t ever disconnect from it. Highly recommended.

  4. By the looks, it seems like ExpressVPN is one of the only truly trustworthy VPNs left. It acts like it too, their service is so fast and their uptime is almost permanent.

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